Shipping policy

Welcome to uNme Store! We aim to deliver your orders efficiently and reliably. Please read our shipping policy below to understand how we process and ship your purchases, as well as your responsibilities as a customer.

General Shipping

•  No P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid physical address for all deliveries.

•  Address Accuracy: Ensure your shipping address is correct. We are not responsible for packages returned due to address errors.

Free Shipping

•  Canada: Free ground shipping is available on all orders over $150 CAD (before taxes and discounts) across all provinces and territories.

•  USA: Free ground shipping is available on all orders over $400 CAD (before taxes and discounts).

•  Heavy Items: Items exceeding a certain weight may not qualify for shipping or may require pickup at a local courier depot. A customer service representative will contact you if this applies.

•  Automatic Application: If your order qualifies for free shipping, it will be reflected automatically at checkout.

•  Service Level: Free shipping is for ground service only. We may upgrade to a faster courier at our discretion if an equivalent option is available.

Order Tracking

•  Tracking Number: You’ll receive an email with your tracking number once your order ships. Check your spam/junk folder if you don’t see it.

•  Tracking Delay: Tracking may take up to 24 hours to activate after shipping.

•  Carrier Responsibility: Once your order leaves our warehouse, the carrier handles delivery. We are not liable for carrier delays.

•  Late Orders: If your order hasn’t arrived within 7 business days of the expected delivery date, contact us at unmestore25@gmail.com and we’ll assist you.

Turnaround

•  Processing Time: Orders received by 12:00 PM EST Monday to Friday are typically processed the same day. Orders placed after this time, on weekends, or holidays will be processed the next business day.

•  Extended Delays: Processing may take up to 5-7 business days during peak periods or due to unforeseen circumstances.

•  Urgent Needs: If you need your order by a specific date, contact us at unmestore25@gmail.com to confirm delivery timing.

Canada

Estimated transit time after your order is shipped (Ground Shipping):

• Calgary: 5-7 business days
• Charlottetown: 5-6 business days
• Edmonton: 5-7 business days
• Fredericton: 5-7 business days
• Halifax: 4-6 business days
• Hamilton: 2-4 business days
• Happy Valley: 7-9 business days
• Iqaluit: 7-9 business days
• Kitchener: 2-4 business days
• London: 2-4 business days
• Moncton: 4-6 business days
• Montreal: 2-4 business days
• Ottawa: 2-4 business days
• Quebec: 3-5 business days
• Regina: 4-6 business days
• St. John's: 6-8 business days
• Toronto: 2-3 business days
• Vancouver: 5-8 business days
• Victoria: 6-8 business days
• Whitehorse: 8-10 business days
• Windsor: 2-4 business days
• Winnipeg: 4-5 business days
• Yellowknife: 7-9 business days

United States Of America (USA)

Please take note: Shipping outside of Canada may incur additional costs, including duties, taxes, and shipping fees, which are the sole responsibility of the customer.
We advise all customers to review their local customs regulations and tax policies before placing an international order to avoid any unexpected charges or delays. Completing your purchase means you agree with these terms and conditions.

Estimated transit time after your order is shipped.

• Xpresspost - 3 to 6 business days
• Expedited Parcel - 5 to 11 business days
• Standard Tracked Ground Shipping - 8 to 13 business days 
  

Carriers
We use the following carriers to deliver our orders:  
Canada Post/ FedEx/ Purolator/ Canpar/ GLS/ UPS/ House  

Damaged Product / Missing Items / Undelivered Order

If your order arrives damaged or if you are missing items, please contact us within 24 hours of receipt at unmestore25@gmail.com. We ask you to provide us with pictures of the damaged items and packaging or details of the missing items in order to start a claim. We will then either issue a refund or replace the damaged or missing products. Please keep the item(s) and their packaging in case they are required for the claim assessment.  Please note that if we do not receive a claim within 24 hours of receipt, we are not responsible for any damages or missing items.  

Once your order leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival. If the arrival of your order has been delayed for over 7 business days please email us at unmestore25@gmail.com and we will contact the carrier to report a lost package.

GENERAL DISCLAIMER